// ICONStrategies, Inc. | Travel BPO Company

ICONStrategies is a premier Philippine-based business process outsourcing company that provides data processing, internet research, virtual assistance, and telemarketing services to clients worldwide. ICONStrategies is committed to delivering dependable, efficient, flexible and cost-effective solutions to clients.

In today’s competitive market, businesses are constantly looking for ways to improve their operational efficiency, achieve greater results, and improve the return on their investment. ICONStrategies helps companies optimize their operation, while increasing productivity and profitability by offering a variety of voiced and non-voiced Business Process Outsourcing (BPO) services. ICONStrategies is the All-In-One Solution for your business needs.

Outsourcing is a strategic choice for many companies because of the numerous benefits to their business. By outsourcing to ICONStrategies, you can save hundreds of administrative hours each year by offloading labor-intensive activities. While ICONStrategies focuses on those activities, you can focus more of your valuable resources to strengthening your core business.

Outsourcing to ICONStrategies allows you to redirect time-consuming, but necessary administrative tasks, in order to focus on what matters: your organization's primary business objectives. By leveraging our experience, you benefit from enhanced service delivery, and reduced costs.

Whether your outsourcing goal is to retain customers, increase revenue, generate sales, reduce service costs, or break into new markets, ICONStrategies has a communication solution suitable for your business. We consistently deliver strategies and solutions based on the following values:

Operational Efficiency

ICONStrategies' process management practices can streamline processes,increase conversion rates, and lower costs, while maintaining a high quality of customer service. Implement newstrategies and processes with the flick of a switch.

Quality

We challenge ourselves to meet quality standards set by our company and the industry.Our focus on quality translates into personalized service, consistent service levels, and improved customer retention.

People

We invest and believe in our people - they are at the heart of every customer interaction. We provide each of our agents with specialized sales and customer retention training to ensure your customers are satisfied, and your campaign continues its success.

Technology

Our services are backed a variety of solutions that span all aspects of your business strategy to produce the most highly profitable outsourcing experence and ensures scalable solutions that grow with your business.

WHY OUTSOURCE?

  • Focus on your core business: Redirect strategic internal resources for core activities.
  • Rapid Growth: Implement new projects quickly without the need to hire or train staff.
  • Control operating costs: Knowing your costs allows you to accurately forecast your expenses, and plan the growth of your business.
  • Cost Reduction: Savings can be as high as 60% without cuts in levels of accuracy or security or delivery lead time.
  • Lower infrastructure investments: Make capital funds available.
  • Improve operational performance: Leverage our expertise in many outsourced processes. This will translate into greater operational efficiencies for your company.
  • Enhance risk management: Investing in new departments and technology can be risky. By sharing this risk with ICONS, your organization becomes more flexible, more dynamic and more adaptable, enabling you to meet changing opportunities.
  • High Quality: We ensure High Quality and Accuracy for any data storage of processing requirements with technology supported QC, strict training and other means.
  • Professional, Experienced and Reliable: Our staff and management have extensive experience. We specifically train our agents to handle each call as a valuable opportunity to increase the percentage of calls for your campaign that convert into actual sales.
  • Overcome seasonal workflows: Many industries are subject to seasonal fluctuations in work and lack of staff during holidays and off-seasons. With the flick of a switch, ICONStrategies helps your company deal with peak workloads and poor staff strength during vacations and holidays, relieving you of the worry and added expenses of hiring and firing seasonal staff.
  • Rapid Delivery: Projects can be completed in as little as 24 hours.
  • Security: Our processes and facilities provide a high level of security to ensure the integrity and confidentiality of your data.

THE ICONS EDGE

Outsourcing to ICONStrategies allows your company to focus on core competencies to increase efficiency without having to invest in people and technology. The ICONS team has the expertise and know-how to develop and implement strategies rapidly and effectively. From voiced to data to online services, our diversity allows us to offer you an All-In-One solution for all of your business needs. Our management team has over 25 years of combined experience working with Fortune 500 Companies. We can help your company become more profitable while attaining higher service levels than internal departments can provide. ICONStrategies will help your company gain and maintain a competitive edge.

SOLUTIONS

OUTBOUND SERVICES
Rates starting as low as $7.00/hour*

Outbound Campaigns are essential to generate leads and sales. The initial contact with a lead is crucial to building a strong relationship. Sourcing your outbound calls through ICONStrategies will return you quality leads, more sales, and better results which will ultimately increase your business.

  • Sales
  • Appointment Setting
  • Surveys

INBOUND SERVICES
Rates starting as low as $6.00/hour*

Customer retention is vital to any successful business. Whatever your requirements, the ICONStrategies team will ensure all enquires are answered by a professional, courteous, and highly skilled agent.

  • Customer Service
  • Technical Support
  • Sales & Appointment Setting
  • Email Support
  • Program Information
  • Chat Support

VIRTUAL ASSISTANCE
Rates starting as low as $6.00/hour*

ICONStrategies Virtual Assistants help you with the small, but important tasks that tend to eat up your time. An ICONStrategies VA effectively handles numerous activities, which allows you to focus on your core business.

  • Administrative Support
  • Event Management
  • Phone & Email Handling
  • Appointment Scheduling
  • Personal Assistance
  • Calendar Management
  • Project Management
  • Executive Assistance
  • Article Writing
  • Travel Arrangements
  • Bookkeeping
  • Ad Posting

INTERNET MARKETING
Rates starting as low as $6.00/hour*

Online Marketing is a smart, affordable and essential tool to reach your audience, if used correctly. ICONStrategies has the knowledge and experience you need to effectively market your products and/or services through channels such as social networks, public relation sites, and other marketing media sites. ICONS is always up to date with the latest technological developments and online ‘buzz’ which will keep your marketing strategy fresh.

SEARCH ENGINE OPTIMIZATION
Packages starting as low as $400.00/month*

There are millions of people performing searches on the internet every day, many of them are looking for exactly what you’re offering. Search Engine Optimization can put you in front of these people, and will drastically improve the amount of visitors to your website. More traffic translates into more interest and ultimately, more sales. The ICONS team can significantly increase your traffic as well as the ranking of your website. Our SEO packages include:

  • On-Site Optimization (Meta Title/Tag Analysis, Internal links, Sitemap creation)
  • Search Engine and Directory Submission (Free)
  • Social Bookmarking & Link Building
  • Forum Posting
  • Google Analytics Site wide Insertion
  • Press Release Distribution (free and paid)
  • Article Submission
  • Blog Creation and Blog Reviews
  • Initial Report: Structure Analysis Report and Competitive Analysis Report

TRANSCRIPTION SERVICES
Rates starting as low as $40.00/hour of audio*

ICONStrategies can assist you with any transcription projects you may have. The ICONS team can produce an accurate document within a timely manner, and can also time-code documents to meet SMPTE standards for Closed Captioning.

TALK TO US

ICONStrategies, Inc.
Burgos Street corner Taft Street
Valiant Bank Building, 3rd Floor
Roxas City, Capiz 4800 Philippines

U.S. Phone: 1-408-890-5076
Philippines Phone: 0917-828-8290
SkypeID: freudonspeed
Email Address: elmer (at) travelstrategybusiness (dot) com