// Roundtrip Systems: TravelDesk
"Just Send and Reply to Buy"
Full self-service through email
TravelDesk automatically handles everything from initial search right through to booking and payment, enabling the user to select airports, flight times, hotels and other products and services directly from their email – without the need to speak to a live agent or fire up a browser. What’s more, it requires no user training or education, meaning it saves both time and money from day one for the TMC and the corporation, and is ultimately convenient for the user.
TravelDesk accepts free-form text, which means that it supports any email and any user. It also comes with an optional Outlook Toolbar , providing integration into email forms, the calendar and the inbox.
But also through voice, mobile devices, fax etc.
It’s not just through email that users can benefit – web mail, mobile push mail (including the likes of Blackberry, iPhone and Windows mobile), voice-to-text, Instant Messaging, SMS and fax are all handled seamlessly and effortlessly by TravelDesk too.
If a user knows where they wish to go to - such as a destination, an office location or to an event, and they have access to email or the phone, then they can use TravelDesk.
"It is a particularly powerful travel-booking platform for regions of the world where penetration of cell phone use is ahead of high-speed Internet access. Imagine a user/traveler simply sending an SMS message or placing a voice call to order their travel itinerary and within minutes receiving rich-media email with a complete proposed set of all relevant options for individual or large group travel requirements."
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Case-In-Points:
Upwardly Mobile: The Next Step for Travel Management
Corporate Travel Policies Indicators
New Airline Portal Doesn't Change Mixed Reception
GDS Economics 101
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Making call centers smarter
TravelDesk for Call Center Agent is ideal for installation in a call center – taking calls from 5 minutes to 30 seconds or zero. With margin uplift, TravelDesk can not only relieve peak times, it can allow B2B and B2C customers to ‘self-serve’, ensuring that internal agent time is invested in high value customer interaction and service delivery.
Small Corporations can now enjoy the benefits
And it’s any traveler, not just those in big corporations which in the past were the only ones that could afford the benefits of managed travel. TravelDesk ensures that Travel Management Companies can now serve the SME space cost effectively – after all, they all have email. TravelDesk ensures that the smaller company can now finally achieve the control, cost savings and convenience afforded through managed travel.
Travel Management Companies
The Continued Use of Email
Despite advances in online corporate booking tools, business travelers continue to use email with their agents. Each email interaction requires individual attention by a reservation agent, adding cost for the agency and, ultimately, its customer the corporation. Roundtrip introduces TravelDesk, a revolutionary email-based service that enables TMCs to automate the handling of email-based trip requests. TravelDesk facilitates product search, selection, quote generation, booking and confirmation entirely through email interaction.
Innovation in Usability
Integrating natural language recognition technology with a robust underlying travel technology platform, TravelDesk delivers an end-to-end e-commerce workflow eliminating the need for manual intervention by a travel agent – or use of a browser by the traveler. This means huge cost savings and productivity benefits for the agency and a tremendous leap forward in end-customer usability.
Delivered as Software as a Service (SaaS), TravelDesk is not merely a software product. It requires no installation, no upfront investment, no support considerations and no new systems to operate. Our customers, the travel providers, pay only for the benefit delivered, one booking at a time, so there is no reason not to contact us to learn more about how your business, and your customers, could benefit.
Corporations
No more 'out of policy' travel whether your employees travel on business once a week, once a month or once a year, TravelDesk from Roundtrip can make every aspect of their travel arrangements – from initial search to filling out expense reports – easier than ever.
No more wasting time on the phone with a travel agent or searching multiple travel web sites. No more worrying about whether a flight or hotel is in or out of policy – and whether their boss will approve it. By just sending a brief email or text message, and letting TravelDesk take care of the rest, they can be sure that they have secured the best travel deal for them, and for the corporation.
Productivity and Convenience
You want improved employee productivity, policy enforcement and a full audit trail. But that’s only the start. How many times have you tried to educate employees to use the self-service portal rather than sending that email or making that call to an agent because the corporation gets penalized for those? How often do you need to know exactly where your staff are – now increasingly mandatory in a world with Corporate Social Responsibility (CSR)? How often do you hear the complaints about current self-service options? It’s time for a change. TravelDesk will give your staff, and your corporation, the ultimate convenience with the maximum certainty and simplicity. Control without changing the employees behavior – now that’s real automation!
It is a particularly powerful platform for regions of the world where penetration of cell phone use is ahead of high speed internet access.
TravelDesk is a HIGHLY complementary working layer on top of any booking engine or meta-search engines such as Kayak or Sidestep, for that matter, any type of reservation systems and/or GDS web services such as IPCC for Sabre or OfficeID for Amadeus is accessible via TravelDesk’s connectivity. TravelDesk can be deployed as corporate travel, group travel, leisure as well as call center solutions.
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Talk To Us with your requirements and to schedule a live demonstration. Travel 2.0 | Strategy + Business is an official value-added partner and solutions provider of Roundtrip Systems' TravelDesk.
