Travel Contact Center Vendor Management
The Strategy + Business team offers travel vertical contact centers and vendor management services to SMB and Enterprise markets. The Strategy + Business team will source, negotiate and manage a client’s contact center outsourcing requirements, primarily in the Call Center Hub of the Philippines, with ability to source globally for specific language requirement. The Strategy + Business team are able to accommodate one or, if necessary, hundreds of seats any day of the week, 24/7, 365 days a year. All of this can be done in an all-inclusive price structure.
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Case-In-Point: Philippines
A statement quote from the founder of Call Center Social Networking:
"I am now the UK Managing Director for Cyber City Teleservices (Philippines). As you may be aware, I've been a keen fan of The Philippines as an offshore call destination for many years and have finally found a Philippines based vendor whose passion for quality call centre activity matches my own. I will still be producing my regular newsletters on the call centre industry and I am always open to help fellow call centre professionals with advice or contacts."
Rob O'Malley
Cyber City Teleservices (Philippines)
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This service is an ideal solution for online and offline travel agencies, tour, hotel & resort operators or corporate organizations as well as online travel portals requiring regular business hours or last-minute, off-hours and overflow calls with convenient, fully-staffed, 24-hour complete outbound/inbound travel support services and/or customize business development lead generation campaign.
The Strategy + Business team leverages its global knowledge base on trends, practices as well as regional cultural aspects of the Philippines to mitigate risks to their clients. The Strategy + Business team biggest value-added proposition to conducts full due-diligence in addition to a competency matrix of a call center vendor in relation to the travel industry or the travel products category. Furthermore, the Strategy + Business team offers business process driven expertise and associated travel industry-specific automation tools and connectivity versus call center vendors telephony infrastructure and IP based contact center platforms and CRM platforms. For enterprise scale contact center outsourcing, the Strategy + Business team will architect, engineer and manage the deployment of a Customer Interaction Management (CIM) platform to centrally manage virtual geographic contact centers activity as well as real-time human capital resources availability via skill-based routing all designed to meet your ever-increasing business travel needs.
Call & Contact Center Operation Advisory Services
- Business Development, Sales, Lead Generation Training, Coaching & Mentoring
- Fortune 500 & Global 2000 corporate culture operational training for personnel
- Call Center Telephony Infrastructure
- IP Based Contact Center (CCI) + CRM + CIM Automation Solutions
- Speech-Enabled Self-Service IVR - Shorten Live Agent Interaction
- SaaS Based Automated Concierge Class Travel Contact Center Platform
- Travel Industry Training, Classroom and Operational Material Preparation
with your requirements for a free initial consultation.
Travel Customer Service Trends
Issues and Complications of Delivering Quality Customer Service
The American Customer Satisfaction Index
Web Services Revolutionize Travel Industry
Travel websites Worst for Online Customer Service